F. Effendy, B. Nuqoba, T. Taufik, I. Werdiningsih, and M. Muhammadun, “Scalable ITIL Adoption Strategies for SMEs in Developing Countries: A Systematic Literature Review”, J. Ris. Multidisip. Inov. Tech., vol. 3, no. 02, pp. 304–311, Jun. 2025.