Analysis of Community Satisfaction with Important Performance Analysis on Regional Technical Implementation Unit of Community Health Center
DOI:
https://doi.org/10.59653/jbmed.v2i03.926Keywords:
Community Satisfaction, Importance Performance Analysis Method, Community Health CenterAbstract
The aim of the problem in writing this thesis is to determine the suitability between performance and expectations for the services provided by the UPTD Puskesmas Senaken and to find out what attributes are the main priority in improving the quality of service at the UPTD Puskesmas Senaken. The sample in this study was people who visited in June 2023 using an incidental sampling technique, the number of samples obtained was 50 respondents. The community as the research sample was given a questionnaire consisting of 24 statements. The responses to the questionnaire were tested for validity and reliability before the importance performance analysis (IPA) method was carried out using SPSS. The results of testing the research instrument, namely the questionnaire, showed that 24 statement items were declared valid because r count > r table. Apart from that, all statements are reliable because the Cronbach's alpha performance value is > 0.60 (0.916 > 0.60), and Cronbach's alpha expectation > 0.60 (0.916 > 0.60). The value of the level of community satisfaction with the UPTD services at the Senaken Community Health Center is 93%, meaning that the community feels "very satisfied" with the service performance of the UPTD at the Senaken Community Health Center. To improve the quality of UPTD Puskesmas Senaken services more optimally, the UPTD Puskesmas Senaken should immediately improve the attributes, including: officers respond well to the community, officers carry out services appropriately, officers carry out services carefully so that services are fast.
Downloads
References
Algifari. (2019). Mengukur Kualitas Layanan Dengan Indeks Kepuasan: Metode Importance Performance Analysis dan Model Kano. Yogyakarta: BPFE.
Alma H. Buchari. (2018). Manajemen Pemasaran dan Pemasaran Jasa. Bandung: Alfabeta.
Bidaya, B. (2023). Lecture Methods and Media Leaflets on Mother’s Knowledge in ISPA Prevention. Journal of Health Science and Medical Therapy, 1(01), 14–20. https://doi.org/10.59653/jhsmt.v1i01.142
Choi, S., & Powers, T. (2023). Engaging and informing patients: Health information technology use in community health centers. International Journal of Medical Informatics, 177. https://doi.org/10.1016/j.ijmedinf.2023.105158
Daga, Rosnaini. (2017). Citra, Kualitas Produk, dan Kepuasan Pelanggan. Makassar: Global Research and Consulting Institute.
Digdowiseiso, Kumba. (2017). Metodologi Penelitian Ekonomi dan Bisnis. Jakarta: LPU-UNAS.
Hardiansyah. (2018). Kualitas Pelayanan Publik (Edisi Revisi). Yogyakarta: Gava Media.
Hasibuan, P. M. (2008). Manajemen Dasar, Pengertian, Dan Masalah. Jakarta: Bumi Aksara.
Idrus, S. (2019). Kualitas Pelayanan dan Keputusan Pembelian. Media Nusa Creative
Indrasari, Meithiana. (2019). Pemasaran Dan Kepuasan Pelanggan. Surabaya: Unitomo Press.
Kemenkes. (2013). Permenkes Nomor 43 Tahun 2019 Tentang Pusat Kesehatan Masyarakat.
Laksmi, N. P. C. (2023). Relationship between Husband’s Social Support and Participation in Pregnant Women Class in Denpasar City in 2019. Journal of Health Science and Medical Therapy, 2(01 SE-Articles), 63–69. https://doi.org/10.59653/jhsmt.v2i01.444
Malau Herman. (2017). Manajemen Pemasaran. Bandung: Alfabeta.
Munawarah, S., & Segita, R. (2023). Case Study: A Depiction of Blood Pressure Following Hatha Yoga Practice. Journal of Health Science and Medical Therapy, 1(02 SE-Articles), 71–79. https://doi.org/10.59653/jhsmt.v1i02.281
Peraturan Menteri Pendayagunaan Aparatur Negara dan R332eformasi Birokrasi Republik Indonesia Nomor 14 Tahun 2017
Prater, C., Cohen, L., Chau, E., Carter, E. B., Kuebee, B., Tepe, M., & Keegan, M. (2023). Perceived Discrimination During Prenatal Care at a Community Health Center. Journal of Racial and Ethnic Health Disparities, 10(3). https://doi.org/10.1007/s40615-022-01315-5
Puspaningrum, Y. (2017). Pengaruh Corporate Social Responsibility dan Kepemilikan Manajerial Terhadap Nilai Perusahaan Dengan Profitabilitas dan Ukuran Perusahaan sebagai Variabel Moderating (Studi Empiris Pada Perusahaan Pertambangan di Bursa Efek Indonesia). Jurnal Profita Edisi 2. Vol. 2. No. 3. Hal 67-75
Sugiyono (2019). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alphabet
Sujarweni, V. Wiratna. (2019). Metodologi Penelitian Bisnis & Ekonomi. Yogyakarta: Pustaka Baru Press.
Sunyoto, Danang. (2014). Dasar-Dasar Manajemen Pemasaran (Konsep, Strategi, dan Kasus). Cetakan Ke-1. Yogyakarta: CAPS (Center for AcademicPublishing Service).
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Indri Farradina, Reza Fahrepi, Henni Zainal
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).