Implementation of Core Values "BerAKHLAK" In Improving Professionalism and Performance of State Civil Apparatus
DOI:
https://doi.org/10.59653/jbmed.v3i01.1351Keywords:
BerAKHLAK, performance management, professionalism, public administration, State Civil Apparatus (ASN)Abstract
The State Civil Apparatus (ASN) in Indonesia is undergoing a transformative shift with the implementation of the BerAKHLAK core values—Berkualitas (Quality), Akuntabel (Accountability), Harmonis (Harmonious), Loyal, Adaptif (Adaptive), and Kolaboratif (Collaborative). Launched in 2021, BerAKHLAK aims to enhance professionalism, accountability, and service quality in public administration. However, research on its localized implementation in complex administrative settings like East Java remains limited. This study evaluates the implementation and impact of BerAKHLAK on the professionalism and performance of ASN in East Java, with a focus on internalization processes, challenges, and outcomes. The research employed a qualitative case study approach, gathering data from 30 diverse participants, including ASN personnel, supervisors, and service recipients. Data collection methods included semi-structured interviews, focus group discussions, and document reviews. Thematic analysis was conducted within the framework of organizational culture theory and performance management models. The study identified structured implementation strategies such as monthly workshops, mentoring programs, and performance dashboards. Leadership played a critical role in fostering a values-driven culture. Key challenges included resistance from older employees, inconsistent leadership commitment, and limited digital infrastructure. Despite these barriers, BerAKHLAK significantly improved service quality, interdepartmental collaboration, and public satisfaction. The findings highlight the transformative potential of BerAKHLAK in fostering ethical governance and professionalism. However, strategic leadership, adaptive training, and technological investment are necessary to address challenges and sustain its impact.
Downloads
References
Al‐Ghazali, B. M. (2020). Transformational Leadership, Career Adaptability, Job Embeddedness and Perceived Career Success: A Serial Mediation Model. Leadership & Organization Development Journal, 41(8), 993–1013. https://doi.org/10.1108/lodj-10-2019-0455
Chen, Y., & Carliner, S. (2020). A Special SME : An Integrative Literature Review of the Relationship Between Instructional Designers and Faculty in the Design of Online Courses for Higher Education. Performance Improvement Quarterly, 33(4), 471–495. https://doi.org/10.1002/piq.21339
Darmayani, S., Findyartini, A., Raharjanti, N. W., & Soemantri, D. (2020). Stereotypes Among Health Professions in Indonesia: An Explorative Study. Korean Journal of Medical Education, 32(4), 329–341. https://doi.org/10.3946/kjme.2020.180
Erialdy, Mulyanto, A. I., Prastowo, S. L., & Permana, A. I. (2021). Penilaian Prestasi Kerja Menggunakan Aplikasi Online Pada Pegawai Negeri Sipil. Ikraith …, 4(1), 136–142. https://journals.upi-yai.ac.id/index.php/IKRAITH-EKONOMIKA/article/download/1066/856
Gondwe, F. (2021). Technology Professional Development for Teacher Educators: A Literature Review and Proposal for Further Research. Sn Social Sciences, 1(8). https://doi.org/10.1007/s43545-021-00184-9
Harahap, N. (2022). Action Plan Curriculum Freedom to Learn- Independent Campus Field Social Science Islamic Higher Education Institution (PTKIN) in Indonesia. International Journal of Humanities Education and Social Sciences (Ijhess), 2(3). https://doi.org/10.55227/ijhess.v2i3.316
Hartati, T. (2019). Relationship Between Leadership, Motivation, and Public Services. Budapest International Research and Critics Institute (Birci-Journal) Humanities and Social Sciences, 2(4), 255–261. https://doi.org/10.33258/birci.v2i4.611
Isolana, J. B. (2021). Public-Private Partnership (PPP) as an Alternative Model to Public Infrastructure Development and Service Delivery: The Case of PPP-Public Markets in the Philippines. Journal of Public Administration and Governance, 11(1), 40. https://doi.org/10.5296/jpag.v11i1.18213
Ivanova, M., Kokina, I., & Acienė, E. (2021). On the Problem of Latvian Public Administration: Policy Declared Values. Tiltai, 79(1), 49–62. https://doi.org/10.15181/tbb.v78i1.1756
Khaeromah, S., Yuliani, F., As’ari, H., & sukri, S. A. (2023). Implementation of the Grand Design of Smart ASN Development at Kantor Regional XII Badan Kepegawaian Negara Pekanbaru. Jurnal Manajemen Pelayanan Publik, 6(2), 100. https://doi.org/10.24198/jmpp.v6i2.45016
Liu, H. (2024). Rulemakers’ Professional Experience and Rulemaking Efficiency in U.S. Federal Agencies. American Politics Research, 52(3), 320–337. https://doi.org/10.1177/1532673x241236197
Madsen, L. S., Poulsen, D. V, Nielsen, C. V, & Handberg, C. (2021). “It Was Definitely an Eye-Opener to Me”—People With Disabilities’ and Health Professionals’ Perceptions on Combining Traditional Indoor Rehabilitation Practice With an Urban Green Rehabilitation Context. International Journal of Environmental Research and Public Health, 18(11), 5994. https://doi.org/10.3390/ijerph18115994
Mio, C., Costantini, A., & Panfilo, S. (2021). Performance Measurement Tools for Sustainable Business: A Systematic Literature Review on the Sustainability Balanced Scorecard Use. Corporate Social Responsibility and Environmental Management, 29(2), 367–384. https://doi.org/10.1002/csr.2206
Mitchell, A. (2021). Collaboration Technology Affordances From Virtual Collaboration in the Time of COVID-19 and Post-Pandemic Strategies. Information Technology and People, 36(5), 1982–2008. https://doi.org/10.1108/itp-01-2021-0003
Najihah, A. (2024). Molding the Future: The Integral Role of Leadership Styles in Shaping Organizational Success. Historical, 3(1), 11–25. https://doi.org/10.58355/historical.v3i1.101
Prasetyo, Y. D. (2024). Factors Influencing Asn Professionality Index Achievements. Health Gate, 2(1), 150–155. https://doi.org/10.33846/hg2101
Rehardiningtyas, D. A., & Almubaroq, H. Z. (2022). Transformational Leadership in Military Organization to Supporting National Defense Capability in Era of Industrial Revolution 4.0: A Literature Review. Jess (Journal of Education on Social Science), 5(2), 177. https://doi.org/10.24036/jess.v5i2.384
Resmawan, E., Surya, I., & Anwar, A. (2022). Factors Affecting the Ethical Conduct of Local Government Officers (Study Case of the Behavior Agency of Yogyakarta City Civil Servants). Jurnal Ad Ministrare, 9(1), 11. https://doi.org/10.26858/ja.v9i1.23113
Rhamadona, S., Sufa, S., Indrasari, M., Brumadyadisty, G., & Asnawi, A. (2023). Communication Audit of Digital Entrepreneurship Academy of Human Resources Research Program and Development Agency of the BPSDMP Kominfo Surabaya in Pamekasan Region. Jurnal Riset Multidisiplin dan Inovasi Teknologi, 2(01), 197–206. https://doi.org/10.59653/jimat.v2i01.422
Ridwan, A. (2023). Challenges and Opportunities to Collaborative Distance Learning in Esp Instruction. Academic Journal Perspective Education Language and Literature, 11(2), 79–97. https://doi.org/10.33603/6npwdw23
Shubina, I., & Plakhotnik, O. (2021). Professional Education and Technology Usage for Establishing Methodological Competence Among Future Professors: Bibliometric Analysis. International Journal of Emerging Technologies in Learning (Ijet), 16(19), 235. https://doi.org/10.3991/ijet.v16i19.24361
Singaram, S., & Mayer, C. (2022). The Influence of the Fourth Industrial Revolution on Organisational Culture: An Empirical Investigation. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.919157
Sirait, B., Wijaya, A. F., & Putra, F. (2020). Critical Success Factors (CSFs) of Balanced Scorecard Implementation in Public Sector Institution (A Study in the Ministry of Foreign Affairs (MoFA) Indonesia). Jurnal Ilmiah Administrasi Publik, 006(01), 118–126. https://doi.org/10.21776/ub.jiap.2020.006.01.14
Sudha, A., Azam, S. M. F., & Tham, J. (2023). Transformational Leadership and Job Performance of Maldives Civil Service Employees, Mediated by Organisational Commitment. International Journal of Public Sector Management, 36(3), 271–287. https://doi.org/10.1108/ijpsm-09-2022-0198
Sürücü, L., Maşlakçı, A., & Şeşen, H. (2022). Transformational Leadership, Job Performance, Self-Efficacy, and Leader Support: Testing a Moderated Mediation Model. Baltic Journal of Management, 17(4), 467–483. https://doi.org/10.1108/bjm-08-2021-0306
Svara, J. H., & Brunet, J. R. (2020). The Importance of Social Equity to Prevent a Hollow Public Administration. The American Review of Public Administration, 50(4–5), 352–357. https://doi.org/10.1177/0275074020910509
Syaifulloh. (2021). Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi - Presiden Jokowi Buka Musrenbangnas 2022. PAN RB. https://www.menpan.go.id/site/berita-terkini/presiden-jokowi-buka-musrenbangnas-2022
Syaputra, H., Abdullah, A., & Sjafirah, N. A. (2023). Transformation, Internalization, and Media Socialization of Core Values for State Civil Apparatus (ASN). Jurnal Lensa Mutiara Komunikasi, 7(1), 11–22. https://doi.org/10.51544/jlmk.v7i1.3812
Wannheden, C., Åberg-Wennerholm, M., Dahlberg, M., Revenäs, Å., Tolf, S., Eftimovska, E., & Brommels, M. (2022). Digital Health Technologies Enabling Partnerships in Chronic Care Management: Scoping Review. Journal of Medical Internet Research, 24(8), e38980. https://doi.org/10.2196/38980
Widaningsih, M., & Rulandari, N. (2022). The Importance of the Entrepreneur’s Soul in the State Civil Apparatus. Ilomata International Journal of Management, 3(4), 558–569. https://doi.org/10.52728/ijjm.v3i4.613
Widyastuti, Y. (2023). Implementation State Civil Apparatus (ASN) Core Values at RSUD Banten. Jurnal Ilmiah Ilmu Administrasi Publik, 13(2), 677. https://doi.org/10.26858/jiap.v13i2.50856
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Garry Brumadyadisty

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).