Influence of Quality, Procedures, and Service Facilities on Community Satisfaction with Hydrological Data Services at the Sulawesi II Gorontalo River Basin Center

Authors

  • Deby Rita Karundeng Universitas Gorontalo
  • Mohamad Afan Suyanto Universitas Gorontalo
  • Arsin Mokoagow Universitas Gorontalo

DOI:

https://doi.org/10.59653/ijmars.v2i02.625

Keywords:

Service quality, service procedures, service facilities, community satisfaction

Abstract

This research aims to determine and analyze the influence of service quality, service procedures and service facilities on community satisfaction with hydrological data services at the Sulawesi II Gorontalo River Regional Office. The multiple linear regression quantitative analysis model is used to analyze the influence of the independent variable on the dependent variable. The research results show that overall service quality, service procedures and service facilities influence public satisfaction, but for service quality the influence is not that significant. This shows that increasing community satisfaction is jointly influenced by service quality, service procedures and service facilities.

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Published

2024-02-14

How to Cite

Karundeng, D. R., Suyanto, M. A., & Mokoagow, A. (2024). Influence of Quality, Procedures, and Service Facilities on Community Satisfaction with Hydrological Data Services at the Sulawesi II Gorontalo River Basin Center. International Journal of Multidisciplinary Approach Research and Science, 2(02), 540–549. https://doi.org/10.59653/ijmars.v2i02.625